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Store Policy & Question Answers


When is delivery: for perennials and grasses: orders placed between Monday and Thursday will be shipped on the following Monday to arrive by Friday. Orders placed between Friday and Sunday night will be shipped the on the second Monday following. For succulent cuttings: we ship on Wednesdays, expect a week to arrive (however, per availability, we can ship out the very next day if you ask by email.) For accurate info, refer to product description.
Shipping time: USPS mail service will arrive in 2-5 days. Be sure to give extra days as it is not guaranteed. UPS/ FedEx will arrive in 2-4 business days.
How to request delivery date: when ordering there is a message box to seller, specify your delivery date AND event date, or email us. In general, most brides prefer 1 week prior to wedding day so that they can prepare plant material the weekend before.
Cancel an order: no cancellation is accepted on any paid orders.
No Return policy: understandably NO RETURN, no refund, no reshipping, no exception to all our products. Items are as described, sold as is. We are very strict on this policy. Every order is final. Plants cannot be organized the same way as other merchandise that can be boxed, warehoused ready for shipment, and returned back to the shelf. Customers are required to confirm that they are aware of our return policy when ordering a high valued purchase.
Shipping cost: FREE on EVERYTHING.
Ship to: USA, Canada, Puerto Rico (read restrictions below):
Hawaii Alaska residents: perennials and grasses will ship using UPS/FedEx 2 Day Air and cost extra $25/tray. No surcharge if USPS is used (i.e. for succulent cuttings). Contact us for details.
Arizona residents: perennials and grasses cannot ship to AZ. All other products can ship to AZ. Exception: 50 sempervivum plug tray and 50 or 72 sedum plug tray can ship to AZ with extra $20/tray with 2 weeks processing time.
Canada residents: the following products can ship to Canada: plants grown in plug trays (sempervivum, delosperma, sedum, perennial and grasses). Your price will be twice the price due to higher shipping cost and required documentations. Email us to request an invoice. All other products cannot ship to Canada.
Shipping got delayed? We have no control over your shipment once it has left our hands and are not responsible for lost, damaged or damaged in transit items. Customers must contact USPS/UPS/FedEx directly if there was any shipping issue using tracking number provided. We are not responsible when package is delayed due to: the unavailability or refusal of a person to accept delivery of the shipment, wrong address, forwarded to another address, acts of God, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
Item lost or damage: insure your item against loss or damage. Insurance by USPS costs $3.00 for declared value $100 ($2.50 for value $50). Email us to add this extra service to your order. We are not liable for loss or damage in the mail. File claim directly at USPS.com (´╗┐click here´╗┐).
Last Updated: 5 Sep 2017 10:35:22 PDT home  |  about  |  terms  |  contact
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